Customer Success Specialist

💼 Hiring: Customer Success Specialist - Crystal Intelligence 📍 Fully Remote - Europe | 🕐 Posted 6 days ago - September 23, 2026 | 💰 Not provided | 🧑‍💻 Fully Remote | 🔗 Blockchain analytics / AML-KYC / SaaS Crystal Intelligence is seeking a client-focused Customer Success Specialist as the primary contact for a client portfolio. The role sits at the intersection of technology, compliance, and finance for people passionate about the blockchain ecosystem. 📋 Responsibilities include: - Own post-sale relationships from onboarding through renewal and expansion - Run QBRs and check-ins on client health, usage, and satisfaction - Represent the customer internally with Product, Sales, and Support - Deliver tailored training and product walkthroughs - Identify upsell and cross-sell opportunities with Sales Executives - Monitor engagement metrics and address churn risk - Help clients with blockchain analytics, compliance workflows, and best practices - Support European-market clients and keep accurate HubSpot records 🔑 Requirements: - English essential; other languages a strong plus - 3+ years in Customer Success, Account Management, or a client-facing fintech, SaaS, or compliance-tech role - Solid grasp of blockchain fundamentals, crypto markets, or AML/KYC - Strong communication and presentation skills - Proactive, organised, data-driven portfolio management - Comfortable in a remote-first, fast-paced environment 🛠 Nice-to-have: - Experience with crypto exchanges, regulators, or banks - Knowledge of regional regulatory frameworks - HubSpot CRM experience 📩 To apply: Apply: https://crystalintelligence.teamtailor.com/jobs/8440375-customer-success-specialist-remote 🔗 Original post: https://lnkd.in/p/dDFe4QwN 💬 Explore a Telegram-native Ecosystem: Supporting users through complex crypto products? STON.fi shows non-custodial token swaps and user-controlled wallet flows on TON. Study how live DeFi journeys actually work for clients, then explore https://ston.fi 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima