Senior Account Manager

Reimagining Life Sciences Engagement Snr Account Manager / Account Manager (Customer Success Manager) Deadline for applications, October 9th 2026 Company Description Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical,AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance. Role summary We’re hiring a Snr Account Manager (Snr Customer Success Manager) to support our growing client base, reporting into the VP Customer Success. You will own the end-to-end delivery of new client AI experiences on the Recourse AI platform - running a repeatable delivery process. You’ll be the client-facing day to day contact and delivery project manager who drives decisions, keeps stakeholders aligned, and ships high-quality solutions on time while protecting scope. Ideal candidate will excel at stakeholder management, scope control, structured thinking, calm execution under pressure. Key responsibilities - Run client onboarding and delivery cadence for new AI experiences (timelines, action logs, comms) - Facilitate design workshops to understand client requirements and objectives - Consolidate feedback across stakeholders into unified changes; enforce change control best practice - Coordinate internal teams (SMEs, content, customer success, sales) - Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes. - Identify and implement efficiencies - Build strong relationships to delight clients ensuring successful renewals - Identify new upsell/cross-sell opportunities Required experience - 3-8 years in client-facing delivery: project management, client services, implementation, or account management. - Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions. - Strong written communication and documentation discipline. - Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery Preferred - Familiarity with training/field enablement concepts or simulation/learning products. - Experience working with regulated content workflows (e.g., MLR). - Exposure to AI-enabled products, conversation intelligence, or AI content operations. Why Re:course AI? - You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities - You’ll be given ownership and autonomy - You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies - You’ll get to work with other passionate and bright people Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team