Customer Service & Operations Coordinator for a Curtain and Blinds Distributor i

Category: Manufacturing Industry Location: Wangara Western Australia Australia Administrative Support - Manage calendars, appointments, and scheduling. - Organise and coordinate Deliveries, Installations, and Service call-outs - Prepare reports and administrative documents. - Handle internal and external requests and enquiries. - Enter and manage sales orders accurately and efficiently. - Assist with preparing and sending customer quotations. - Follow up quotations and provide additional information when required. - Create and process purchase orders. - Coordinate with Warehouse Team to ensure timely delivery of goods and services. - Generate and process customer invoices. Order Processing & Administration - Confirm receipt of customer orders. - Request any additional information required to process orders. - Enter customer orders into Tall Emu accurately and efficiently. - Assign orders to the appropriate team members. - Release orders into production. - Update notes, order statuses, and customer information within company systems. - Monitor order progress through production. - Ensure orders are processed accurately and within required timeframes. - Liaise with internal teams regarding order status, production schedules, and customer requirements. - Maintain accurate order records and documentation. Customer Service - Respond promptly to customer enquiries via phone, email, and website. - Provide customer updates and follow-ups. - Handle customer complaints professionally. - Manage warranty claims. - Process returns and replacements. - Maintain a high level of customer satisfaction and professionalism. Communication - Manage multiple email inboxes, including Orders and General Enquiries - Liaise with customers, suppliers, installers, and internal team members. - Forward enquiries to the appropriate department when required. Scheduling & Coordination - Schedule deliveries, installations, and service appointments. - Coordinate schedules with internal operations teams. - Confirm appointments and bookings with customers. - Work closely with production and installation teams to ensure deadlines are met. - Assist in coordinating production runs and workflow planning. Sales Support - Answer customer sales enquiries. - Assist customers with product information and technical questions. - Manage website enquiry and quote request submissions. - Prepare and process quotations. - Follow up customer leads. - Forward specialised enquiries to the relevant sales team member. Purchasing & Supplier Management - Order materials and supplies including: - Sand and cement products - Mapei products - Cement Australia products - Packaging materials - Office supplies - Production consumables - Coordinate supplier deliveries. - Monitor stock levels and reorder supplies when required. Data Management - Maintain accurate records and databases. - Organise company documents using cloud-based systems. - Update product codes, pricing, and system information. - Maintain CRM and customer databases. - Ensure data accuracy across all business systems. Customer Relationship Management (CRM) - Update and maintain CRM systems. - Record customer interactions and notes. - Assist in managing ongoing customer relationships and communications. Research & Reporting - Conduct online research as required. - Gather and summarise information for reports. - Generate operational, sales, and production reports. - Provide administrative support for business improvement initiatives. Details Originally posted on Himalayas