Architect

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES - Ensures platform alignment with the business strategy - Provides consultative technical leadership to the platform team - Creates and maintains a detailed view of the existing architecture - Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions - Resolves technical escalations, including responding to defects - Participates in process workshops - Assists in migrating configuration across instances - Oversee the implementation and maintenance of platform integrations - Oversee the security of the Now Platform JOB REQUIREMENTS Education and Certifications - Bachelor's Degree in Computer Science or related - ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA)) - ITIL Foundations Certification preferred Experience - Total 12+ yrs of experience and 8+ years relevant work experience - Must have architectural experience with Service now - Must be willing to work in shifts - Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM. - Experience with complex software solutions. - Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment - Success driving complex issues through analysis and resolution - Industry domain expertise - Experience writing technical functional specifications required - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Knowledge, Skills and Abilities Required Skills - Proven experience in configuration, customization, development, and administration on the ServiceNow platform - Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc. - Proven experience in working within both waterfall and Agile/Scrum methodologies. - Practical experience of setting up ServiceNow API’s and MID servers - Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases - Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS - Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred) - Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner - Excellent conflict management and negotiation skills - Ability to train and support others on functional area-related topics. Preferred Skills - Proven organizational skills - High energy, ambitious self-starter with an aptitude for learning and customer focus - Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction - Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment - Working knowledge of vendor management principles and procedures. Originally posted on Himalayas