Head of Experience - Fraud Risk & AML

ABOUT THE ROLE Our FRAM (Fraud, Risk & AML) Operations function protects our customers, our brands and our licences across multiple regulated markets. As Head of FRAM Experience, you will lead the strategy, governance and integrity of FRAM's insight and management information, shaping how the function experiences its own risk exposure and performance, so FRAM can detect threats early, prove control effectiveness and base decisions on evidence rather than instinct. . This is a role where data & insights shapes decisions at the highest level. You will spot emerging fraud, risk and AML trends before they become problems, review the evidence base behind those decisions, and turn complex analysis into clear, commercial recommendations. You will work closely with the Director and senior leadership, with our data and technology teams and the FRAM Change & Tech Leader, align with your fellow FRAM Heads of Department, and represent FRAM's data and insights capability. If you want to move a function from instinct to evidence, this is your opportunity. YOU WILL BE RESPONSIBLE FOR: - Sets and leads the multi-year insights strategy and roadmap for FRAM, aligned to the Director's risk, performance and growth agenda - Establish and govern a single source of truth for FRAM MI, KPIs and dashboards, including data governance, lineage and quality assurance standards - Lead the identification of emerging fraud, risk and AML trends and typologies across our licensed markets, and advise senior leadership on what they mean for the business - Leads the framework for measuring operational performance, customer friction and control effectiveness across FRAM - Provide the analytical evidence and business cases that underpin the Director's strategic and investment decisions - Represent FRAM's data and insights capability to Exco, the Risk Committee and regulators - Partner with data and technology teams, including the FRAM Change & Tech Leader, to secure the platform investment and prioritisation the roadmap needs - Build and grow a team of high performing insights team over time, and foster a culture of curiosity and evidence-based decision making across FRAM OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS - Deep knowledge of fraud typologies, AML and financial crime risk, and data governance and MI frameworks - Strong hands-on capability with BI platforms, dashboarding and data lineage tooling - Proven experience building or developing insight functions in a regulated or high-growth environment, ideally gambling or financial services - Proven experience leading and developing a small, specialist team - Confidence presenting and defending data integrity and control-effectiveness judgements to senior leadership, committees and regulators NICE TO HAVES - A recognised financial crime or AML qualification (e.g. ICA) - Experience applying advanced analytics or machine learning to fraud and risk detection WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS - Hybrid work policy - 4 weeks of Workation (T&C apply) - Well-being allowance to support your active lifestyle - Private health insurance - Discounts across a range of retailers, gyms, bars & restaurants - We offer an employee assistance program that can provide help and guidance during challenging moments JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride – give us a roar! As our company working language is English, we’d like to see your CV in English, please