Danish Customer Advisor - REMOTE - In Portugal

RESPONSABILITIES: - Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) - Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. - Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information REQUIREMENTS: - Native or near native level of Danish - Good level of English (it will be to work in an international company) - Highschool Degree - Microsoft Office Knowledge - Dynamic and Proactive - Good communication skills - Based in Portugal - WORK FROM HOME - Experience with attending customers will be a plus ON OFFER: - Basic salary for 14 months - Performance Bonus - Work from home Originally posted on Himalayas