Payments Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region. Responsibilities: - Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines - Update the CRM and Platform systems with relevant information - Communicate with the Back Office Manager if any issues arise - Help to perform a timely investigation of any client requests/complaints - Assist Onboarding/Support teams in replying to client queries - Work with the Compliance and Risk teams on specific client cases when necessary - Conciliate with customers and service providers on payment issues via different channels - Other ad-hoc duties as per management’s request Candidate Profile: - Around 1 year of experience in payments, transactions, or a similar financial operations role - Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel) - Previous experience communicating with clients is a plus - A team player with excellent communication skills - Excellent written and spoken English - Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage - Willingness to learn and adapt in a fast-paced environment - Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 Why us: - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - Fully remote work Journey to FP Markets - Initial Interview with HR (30-45 minutes) - Interview with your future manager (45-60 minutes) Originally posted on Himalayas