(Senior) Onboarding Analyst

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. (Senior) Onboarding Analyst [Financial Crime - Onboarding] Ebury (Hong Kong) Office - Hybrid: 4 days in the office, 1 day working from home per week The (Senior) Onboarding Analyst is a hands-on, specialist role responsible for the efficient, compliant, and high-quality execution of the end-to-end corporate client onboarding workflow. This role requires a proactive and accountable self-starter focused on execution excellence, ensuring stringent adherence to quality standards (Right First Time - RFT) while managing a personal portfolio of complex Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) cases. The core mandate is to serve as the Senior Onboarding Analyst in financial crime risk assessment, making critical, independent decisions to safeguard Ebury's reputation and compliance posture. Role Levels & Advancement This role is structured into two distinct levels to support career progression and specialised responsibilities: - Senior Analyst Level 1 (Minimum 3 years experience): This level focuses on achieving sustained high personal productivity and RFT rates while managing complex and high-risk case files. The primary focus is independent decision-making and accurate risk assessment for complex structures. - Senior Analyst Level 2 (Minimum 4 years experience): Analysts at this advanced level consistently demonstrate elite quality and efficiency. They take on additional responsibility for formal quality validation, mentorship, and actively contribute to process improvement initiatives. Advancement is based on demonstrated expertise, sustained high performance against KPIs, and management recommendation. What you’ll do Due Diligence Execution, Quality, and Risk Assessment - Risk-Based Decision Making: Independently conduct comprehensive CDD and EDD for a diverse range of corporate clients, including the meticulous identification and analysis of complex ownership structures, financial statements, and transaction patterns. - Quality & Right First Time (RFT) Adherence: Drive high-quality output by ensuring all personal case submissions meet compliance standards and are processed Right First Time, minimising rework and delays. - Red Flag Identification: Expertly identify and investigate advanced financial crime typologies and red flags relevant to the payments, FX, and institutional space, promptly escalating high-risk findings to Compliance/Senior Management. - Quality Validation & Mentorship (Level 2): Provide formal support by performing 4-eye checks (second check) on the work completed by other team members, , contributing to team consistency and quality standards and acting as a technical mentor for Analysts. - General Project Support: Support ad-hoc tasks within team, FC Ops Pillar and wider business as required - Operational Meeting Support: Analysts are expected to provide case-level expertise on an ad-hoc basis, stepping in to facilitate discussions or address technical queries as required. - Front Office Technical Liaison: Act as a point of contact for Front Office queries, providing technical solutions for cases and ensuring onboarding requirements are clearly communicated. - Collaborative Delivery: Support the Manager in training delivery for both the KYC teams and Front Office teams - Delegated Training Tasks: Support the delivery of training materials and knowledge transfer as a delegated project, ensuring local teams receive consistent guidance. Client Management and Operational Efficiency - Proactive Portfolio Management: Efficiently manage a personal queue of complex onboarding cases, prioritizing tasks, driving workflow completion through proactive follow-up with clients and internal sales representatives to reduce cycle time. - Process Improvement Contribution (Level 2): Actively identify workflow bottlenecks and opportunities for improvement within the onboarding process, supporting departmental projects to enhance overall efficiency and client experience. - Client Liaison: Serve as a clear, compliant, and professional point of contact for clients and internal sales representatives, presenting the company’s onboarding requirements and ensuring mutual understanding - Onboarding Excellence: Collaborate with internal teams to ensure a smooth and efficient onboarding journey; provide operational oversight and ad-hoc technical support to resolve case-specific bottlenecks as they arise. What you’ll need - Level 1: Minimum of 3 years of specialized experience conducting CDD/EDD with corporate clients, ideally within the financial services/FinTech sector. - Level 2: Minimum of 4 years of specialized experience conducting CDD/EDD with corporate clients. - Due Diligence Depth: Advanced, in-depth knowledge of complex entity onboarding and the ability to analyse sophisticated ownership structures and financial crime typologies. - Critical Thinking: Exceptional critical thinking skills and the ability to independently find solutions to complex regulatory or documentation problems. - Accountability & Drive: Demonstrable history of high personal productivity, ownership, and the ability to work effectively and independently within a fast-paced and high-pressure environment. Performance Measures (KPIs) Performance against the following metrics will form the basis of performance reviews: - Quality: Right First Time (RFT) Rate of personal CDD/EDD submissions. - Productivity: Personal Onboarded Accounts / Time Ratio, reflecting efficient case management. - Risk: Accuracy and quality of Red Flag Identification and escalation. - Quality Validation (Level 2): Accuracy and consistency scores for peer reviews and 4-eye checks. Why Ebury? - Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. - Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. - Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. - Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. - Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. - Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. - Central Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury! #LI-GC2 #LI-HYBRID About us Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Important Security Notice for Job Applicants: Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity. Notice to Recruitment Agencies and Search Firms: Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires. AI Transparency Statement: Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.