Customer/Technical Support

e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance. Responsibilities - Handle technical requests from clients, operators, and internal teams. - Investigate, reproduce, and troubleshoot slot game issues. - Analyze logs, game sessions, and technical identifiers. - Verify game functionality on desktop and mobile. - Create bug reports and verify fixes. - Perform smoke/sanity testing after fixes and releases. - Support production incident investigations and escalate critical issues. - Track client-facing issues through resolution. - Collaborate with QA, Development, DevOps, Account Managers, and other teams. - Maintain troubleshooting documentation and identify recurring issues. Requirements - 2+ years of experience in QA, Technical Support, Application Support, or similar. - Understanding of software testing and client-server architecture. - Experience with defect investigation and bug reporting. - Basic knowledge of HTTP/HTTPS and SQL. - Experience with REST APIs and Postman. - Experience with ClickUp or similar tools. - Strong analytical and troubleshooting skills. - Good technical communication skills. - English sufficient for written communication. Nice to Have - Experience in iGaming, online casino, or slot provider products. - Knowledge of casino/game provider or aggregator integrations. - Experience with Kibana, Grafana, Sentry, Datadog, or similar tools. - Understanding of microservices and production incident investigation. Benefits - 21 vacation days + 2 extra day-offs annually; - 12 paid sick days; - Fully remote format — work from anywhere you feel productive; - Flexible schedule: start your day anytime between 08:00–11:00 CET; - Fixed budget for health insurance and gym/fitness; - Provided all required work equipment; - Zero bureaucracy and direct communication with founders and C-level; - Minimal meetings, async-friendly workflow; - Startup energy: fast motion, creativity, and tight-knit communication; - Business trips and team meetups several times per year; - Multiple salary payout options (flexible formats); - …And many more perks unlocked after we hit break-even. Originally posted on Himalayas