Project Engineer

About the Technical Support EngineerPosition We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must. Technical Support Engineer Responsibilities - Take ownership of customer issues reported and see problems through to resolution - Study, diagnose, troubleshoot and recognize solutions to solve customer issues - Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams - Provide timely and detailed feedback to customers - Ensure proper recording and closure of all issues - Prepare accurate and timely reports - Document knowledge in the form of knowledge base tech notes and articles Technical Support Engineer Requirements - BS degree in Information Technology, Computer Science or equivalent - Proven working experience in enterprise technical support, IT support or as a technical engineer - Basic knowledge of Unix/Linux systems, utilities, and scripting - Great problem-solving skills - Great client-facing skills - Outstanding written and verbal communication skills Originally posted on Himalayas