Technical Account Manager

Want to give your cybersecurity career a boost? Join Sekoia as a Technical Account Manager in our Technical Account Management team. Trained on our innovative platform, you will become your customers' trusted technical liaison, orchestrating their adoption and maximizing the value of Sekoia, from onboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze their architectures, lead practical workshops, provide insights to enrich the roadmap, and actively contribute to upsells and renewals thanks to your expertise. 📍 The position is ideally based in Rennes, or can be based in Paris, or fully remote from Europe. Professional trips paid for by the company will be required. Get to know us : Sekoia rethinks cybersecurity with an innovative SaaS solution: an industry-leading AI-SOC platform capable of neutralizing threats before our customers suffer the impacts. In a world where everything is connected, cyber threats are becoming ever more sophisticated, more numerous and more dangerous. Sekoia aims to make these threats painless. With our latest fundraising of €26 million in 2025, we will continue to strengthen our highly ambitious international expansion and our technological development to serve our customers. By joining Sekoia today, you’ll dive into a period of rapid growth, collaborating with a cross-functional team that leverages cutting-edge AI to write the playbook for next-gen security operations centers and extend our global footprint. If you’re passionate about defending the digital world and making a tangible impact, there’s never been a better time to join us ! Your Missions : Technical analysis and optimization - Map architecture and customer usage after signing to identify areas for optimization on Sekoia. - Regularly audit existing configurations, detect points of friction, and recommend technical adjustments. Product adoption & workshops - Co-facilitate practical workshops (in tandem with the CSM) to build user skills on Sekoia. - Present new features, demonstrate use cases, and help teams get the most value out of the tool. SLA monitoring & action plan - Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle. - In the event of an incident, formulate and share a corrective technical action plan with the customer. Technical review & ongoing feedback - Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap. - Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams. Critical incident management - Serve as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer. - Ensure the traceability of corrective actions and contribute to improving internal processes. Renewal & business development - Provide technical support for renewal preparation (demonstrations, ROI arguments). - Identify upsell opportunities for additional modules and help build customized proposals. Cross-functional collaboration - Liaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs. - Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap. Your profile : - You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field. - You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector. - You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset. - You are curious about new trends and technological developments. - You have strong teaching skills and excellent interpersonal skills. - You can learn independently and invest in the continuous improvement of your skills. - Knowledge of Windows and Linux system administration principles, as well as the basics of Python development. - Familiarity with certain cyber defense standards (MITRE, NIST, etc.). - You are fluent in both English and French; other languages such as German or Spanish are a plus. 👀 Are you interested in this job but feel you haven’t ticked all the boxes? Don’t hesitate to apply, and tell us in the cover letter section why we absolutely must meet! Why join Sekoia ? - 💙 Strong values of collaboration, innovation, trust, excellence, humility and open-mindedness to help you thrive and make your contribution impactful - 🌳 Remote-friendly setting: you can be in a hybrid setting (Paris or Rennes) with up to 3 remote days per week, or be fully remote with professional trips once a month - 🏢 Offices located in central Paris (10e) and central Rennes (near the station) You can learn more about our work environment by checking our Welcome To The Jungle page 💻.