Technical Support Analyst – SaaS

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst – SaaS based in India. This role is ideal for a technically strong support professional who enjoys solving complex customer and application issues. You will take ownership of technical problems across SaaS functionality, configurations, integrations, APIs, and data. The position combines customer-facing support with hands-on troubleshooting using SQL, logs, APIs, and scripting. You will work closely with Product, Engineering, DevOps, and QA teams to resolve challenging issues and improve platform reliability. Beyond resolving tickets, you will help identify root causes, strengthen documentation, and drive scalable process improvements. The role offers an opportunity to influence both the customer experience and the underlying technology in a collaborative environment. It is particularly well suited to someone who is analytical, proactive, self-driven, and motivated by continuous improvement.