Senior Transport Coordinator

Senior Transport Coordinator Customer Service (Remote) Work From Home | Full-Time | Australian Client | MachShip System Experience Preferred OutsourcedIn is partnering with an Australian logistics company to hire an experienced and highly organised Senior Transport Coordinator. This role is responsible for overseeing high-volume daily transport operations, managing warehouse dispatches, and maintaining seamless communication between clients and carriers. The ideal candidate will have strong end-to-end transport coordination experience, exceptional attention to detail, and the confidence to manage multiple consignments from boxes and pallets to full container loads under tight timeframes. Key Responsibilities - End-to-End Transport Coordination: Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations. - Customer Service & Communication: Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations. - Carrier Management: Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments. - Warehouse Collaboration: Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities. - Tracking & Reporting: Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery). - Issue Resolution: Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution. - Continuous Improvement: Recommend and implement process improvements to streamline transport scheduling and communication efficiency. Skills & Experience - 5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment - Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites - Excellent written and verbal communication skills with a strong customer-service orientation - Deep understanding of freight booking systems, warehouse operations, and transport documentation - Advanced organisational and multitasking skills with strong attention to detail - Confident using Excel, logistics portals, and email for real-time updates and client reporting - Ability to handle pressure, manage competing priorities, and maintain accuracy Desirable - Experience in domestic and international freight (road, rail, or sea) - Background working with Australian transport companies or warehouse networks - Familiarity with ERP, TMS, or CRM systems - Strong problem-solving mindset with a proactive and accountable approach Originally posted on Himalayas