Customer Operations Associate

Key Responsibilities: - Handle inbound calls in a call center environment, addressing a wide range of customer inquiries related to operations. - Respond to calls with urgency, escalating issues per call center protocols when necessary; time-sensitive cases such as emergency orders and credit holds must be addressed promptly due to potential impact on patient care. - Conduct thorough research to resolve concerns, including order status, invoice inquiries, and other operational issues. - Review customer statements and provide detailed explanations for any discrepancies identified. - Monitor service tickets and recorded phone conversations to ensure quality standards are met, escalating concerns to management for review and potential process improvements. - Identify recurring concerns from customer interactions and recommend process improvements to enhance efficiency and service quality. Qualifications (Required): - Bachelor’s degree in Business Administration, Finance, or Healthcare. - Minimum of 1 year of experience in customer service or a call center environment. Preferred Qualifications: - Experience working in healthcare, shared services, or BPO environments. Technical Skills: - Proficiency in Microsoft Excel - Database analysis - Vendor statement comparison and reconciliation - Familiarity with call center systems (e.g., Cisco phone system) Core Competencies: - Strong attention to detail - Excellent customer service skills - Adaptability and flexibility in a fast-paced environment - Quick learner with the ability to multitask effectively - Strong verbal and written communication skills Originally posted on Himalayas