Enterprise Customer Success Manager

At Reckon.ai, we're on a mission to revolutionize retail through the power of AI and computer vision. Our technology automates autonomous store operations and delivers real-time insights, helping large enterprise retail, hotel, hospitality and catering businesses optimize performance, reduce waste, and create smarter, more efficient stores. As we scale across Europe, we're expanding our Customer Success Team with a dedicated Enterprise Customer Success Manager. Role Summary As Enterprise Customer Success Manager, you are the owner and single point of contact (SPOC) for a number of our largest enterprise accounts. You don't execute the operational work yourself, but you make sure everything your clients need is picked up and delivered internally. You stay close to your clients, grow each account commercially and build strong relationships at HQ level, getting to know more and more people within every organization. As we're still a relatively small, fast-scaling organization, this role asks a bit more of you than a typical Customer Success position elsewhere. You work closely with a Junior Customer Success Manager, who supports you on your large accounts and manages our smaller accounts, and with our Support Team, who handle support tickets, installations and development projects. You set the priorities for your accounts, and together with Sales you turn new opportunities into growth. You are successful when your accounts keep growing in revenue, locations and relationships at HQ level, when retention, client satisfaction and internal delivery are on or above target, and when every client has a clear rhythm of weekly meetings and QBRs. Key Responsibilities - Own a portfolio of large enterprise accounts as their SPOC and trusted partner. - Translate client needs into clear actions and make sure they are picked up and delivered internally, on time and at the right quality. - Run weekly meetings and Quarterly Business Reviews (QBRs) with your clients, focused on outcomes and next steps. - Grow your accounts commercially through new locations, new use cases and renewals, and build your network at HQ level. - Monitor account health, act early on risks and bring client feedback back to Product, Support and Management. What We're Looking For - Several years of experience in Customer Success or Key Account Management with large enterprise B2B clients. - Proven experience working with complex, multi-stakeholder organizations, from store level to HQ and C-level. - Experience in either Retail/Foodservice, or a SaaS / Tech scale-up environment is a must. - Commercial drive: you spot growth opportunities and turn them into results. - A true owner: proactive, well organized and persistent in following up until things are delivered. - Strong communicator, able to switch easily between business and technical conversations. - Fluent in English. Nice to Have - Experience in, or close exposure to, category management and/or food organizations such as food retail, wholesale, catering, hotels or food service is a strong plus. - Experience coaching junior colleagues. - Experience working with CRM systems like Pipedrive or HubSpot. - Dutch, German, French or Portuguese language skills are a plus. Location Ideally based in the Netherlands, so you can be part of a small local Reckon.ai hub there. Candidates based elsewhere are also welcome to apply. What We Offer - The opportunity to help shape the future of retail tech with a growing international company. - Ownership of some of our most important enterprise accounts, with high visibility and direct impact. - A dynamic, collaborative team with a strong mission. - Salary: depending on experience and working location, between €4,300 and €5,300 euro gross per month. Ready to grow with us? Apply now or reach out directly via LinkedIn, or send your application to richard.beks@reckon.ai