Medical Assistant (MA)

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams. Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence. We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you! POSITION OVERVIEW As a Cross-Trained Medical Assistant (MA) in Sartell, Minnesota, you will play an important role in supporting the clinical, front-office, and onsite laboratory functions of the clinic, helping create a seamless experience for patients, families, and providers. This is a true cross-trained position designed to flex between the front and back of the clinic based on daily needs. You may support patient check-in and scheduling at the front desk, then transition to rooming patients, obtaining vitals, administering vaccines, assisting providers with clinical care, or supporting the clinic’s onsite laboratory. You will support patients and families throughout their entire visit—from check-in through discharge—while partnering closely with providers and fellow team members to keep the clinic running efficiently. This role requires someone who is comfortable supporting onsite lab operations and completing applicable testing, specimen collection and processing, quality control, documentation, and other laboratory responsibilities within the scope of the position. Success in this role requires flexibility, attention to detail, strong communication, and a team-first mindset. You should be comfortable stepping into different areas of the clinic throughout the day based on patient volume, provider schedules, and operational needs. WHAT YOU’LL DO Clinical Care & Provider Support - Greet, room, and prepare patients for appointments with warmth and professionalism. - Complete patient intake, obtain vital signs, and conduct assessments within defined scope of practice. - Perform point-of-care testing, including strep, flu, RSV, COVID, hemoglobin, and other approved testing. - Administer vaccines safely and accurately and monitor patients for adverse reactions. - Assist physicians and advanced practice providers with patient care and procedures. - Prepare, stock, and maintain exam rooms while following infection control standards. - Support medication refills, prior authorizations, referrals, and patient recall efforts. - Maintain accurate and up-to-date patient documentation in the EMR. Onsite Laboratory Support - Support the day-to-day operations of the clinic’s onsite laboratory and complete lab-related responsibilities within the scope of the Medical Assistant role. - Collect and handle patient specimens, including blood, urine, throat, nasal swabs, and other approved specimens, in accordance with established policies and safety procedures. - Perform applicable point-of-care and onsite laboratory testing accurately and efficiently. - Prepare, label, process, store, and route specimens appropriately for onsite or external testing. - Complete required quality control activities and maintain accurate testing and laboratory documentation. - Maintain appropriate lab supplies and inventory and communicate restocking or ordering needs. - Keep laboratory and testing areas clean, organized, stocked, and compliant with infection prevention and safety standards. - Follow established procedures related to specimen handling, testing, documentation, equipment maintenance, and quality assurance. - Communicate effectively with providers and clinic team members regarding laboratory workflows and patient needs. - Assist with additional onsite laboratory responsibilities as needed to support safe, timely, and efficient patient care. Front Office & Patient Experience - Welcome patients and families and support check-in and registration. - Collect and verify demographic, insurance, and other required patient information. - Schedule appointments, follow-ups, consultations, and referrals. - Answer and manage incoming calls with empathy and professionalism. - Support patient check-out and ensure appropriate follow-up care is coordinated. - Assist with patient outreach related to quality measures, recalls, and follow-up care. - Maintain clear communication with providers and clinic team members to support continuity of care. - Assist with opening and closing procedures and overall clinic organization. Cross-Trained Clinic Support - Flex between front-office, clinical, and onsite laboratory responsibilities throughout the day based on patient volume, provider schedules, and clinic needs. - Provide coverage across different areas of the clinic to help maintain efficient patient flow and operations. - Work collaboratively with the entire clinic team, stepping in where support is needed most. - Adapt quickly as clinic priorities and patient needs change throughout the day. - Identify opportunities to improve workflows, patient experience, and clinic efficiency. - Serve as a positive representative of the clinic’s mission, vision, and values. WHAT YOU’LL NEED - High school diploma or equivalent. - Current Certified Medical Assistant (CMA) credential. - Current BLS certification. - 1+ year of experience in a Medical Assistant or patient-facing healthcare role. - Comfort supporting clinical, front-office, and onsite laboratory responsibilities within a medical practice. - Experience with specimen collection, point-of-care testing, or other clinical laboratory functions preferred. - Experience navigating electronic medical records and scheduling systems. - Strong interpersonal, communication, and customer service skills. - Strong attention to detail and ability to follow established clinical and laboratory protocols. - Ability to multitask, prioritize, and stay organized in a fast-paced environment. - Flexibility and a collaborative, team-first approach. - Commitment to delivering compassionate, inclusive, and family-centered care. At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness. We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.