Cartus - Consultant II Domestic Relocation - Canada Based Remote

PRIMARY FUNCTION: The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm. MAJOR DUTIES AND RESPONSIBILITIES: - Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. - Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. - Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards. - Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. - Ensure data integrity in all Cartus systems. - Maintain compliance with Cartus' corporate policies, programs, and standards. - Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property. - Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions - Coordinate ordering, review, analysis of agent prepared BMAs and property action plans - Coordinate development of agents property action plan and market updates as required by specific client contracts and programs - Serve as an objective real estate subject matter expert and resource to internal and external customers - Maintain working knowledge of corporate client policy in management of critical marketing information and events KEY DIMENSIONS: - Clear and concise written and verbal communication skills. - Customer advocacy and superior customer service skills. - Strategic thinker- strong judgment and decision making skills. - Interpersonal / Influencing skills - Detail oriented; ability to multitask - Ability to work in a team environment - Cultural awareness - Innovative and resourceful - Computer Literacy - Flexibility - Manage stress & pressure - Ability to plan and organize. - QUALIFICATIONS / SELECTION CRITERIA - Bilingual French and English - Two years prior relocation/ real estate experience with home sale closings - College degree or equivalent preferred - Two years Customer service experience in call center environment - Influential verbal and written communication skills - Strong organizational and analytical Originally posted on Himalayas