Case Coordinator

Job Description: Case Coordinator (Surrogacy Program) Location: Fully Remote Region Preference: South America Gender Preference: Female candidate preferred Employment Type: Full-time Role Overview We are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved. The ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment. Key Requirements Core Qualifications - Strong English fluency (spoken and written) – video pre-screen required - Based in South America - Background in medical, healthcare, or OB-GYN strongly preferred - Bachelors degree in a healthcare-related field preferred - Basic understanding of: - OB-GYN care - Medical insurance - Healthcare systems - Third-party coordination in healthcare settings Professional Skills - Highly organized and detail-oriented - Strong multitasking and prioritization abilities - Excellent interpersonal and communication skills - Strong customer service orientation and empathy - Client-centric mindset with a passion for care coordination - Comfortable working with CRM systems - Proficient in Microsoft Office tools (Email, Excel, Word, PowerPoint) - Ability to represent the company professionally and positively - Proactive problem-solver with strong ownership mindset Key Responsibilities Case & Client Management - Understand the surrogacy process and guide surrogates through every stage of the journey - Build strong relationships and create a supportive, client-centric experience for surrogates - Serve as the primary liaison between: - Intended parents - Surrogates - Fertility clinics - Attorneys - Mental health professionals Process Coordination - Guide clients through all stages of the surrogacy lifecycle: - Screening - Matching - Legal processes - Medical processes - Pregnancy journey - Delivery - Schedule medical and related appointments - Follow up on results and request medical records - Coordinate documentation across stakeholders Case Operations - Maintain accurate and up-to-date: - Case files - Documentation - Timelines - Milestones - Monitor case progress and ensure no steps are missed - Track and manage daily activities using the CRM system - Ensure task completion and workflow continuity Ownership & Performance - Demonstrate strong attention to detail and quality of execution - Take initiative to solve issues in a timely and professional manner - Proactively identify risks and delays in case progression - Perform other duties as assigned Ideal Candidate Profile - Empathetic, calm, and emotionally intelligent - Passionate about supporting families and surrogates - Comfortable working in emotionally sensitive healthcare environments - Highly reliable, accountable, and process-driven - Strong coordination and relationship-building capability What We Offer - Fully remote work environment - Purpose-driven, impact-focused role - Opportunity to work in a highly meaningful healthcare domain - Collaborative and mission-aligned team culture This role is ideal for candidates who combine healthcare knowledge with strong coordination skills and a genuine passion for client care and service excellence. Originally posted on Himalayas