Dispatcher Virtual Assistant (VA) - LM - 08282026 - FTSPM

Position: Dispatcher Virtual Assistant (VA) Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun) Schedule: PST Key Responsibilities - Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates. - Respond promptly to driver inquiries and provide appropriate solutions to delivery problems. - Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions. - Communicate delivery updates and resolutions clearly and professionally to both drivers and customers. - Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns. - Troubleshoot delivery issues and determine the appropriate next steps based on established procedures. - Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary. - Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions. - Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution. - Provide reliable coverage during weekday evening hours and weekends as required. Qualifications - Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred. - Excellent verbal and written English communication skills. - Strong problem-solving and decision-making skills, particularly in handling urgent or unexpected situations. - Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously. - Customer-service-oriented with the ability to communicate professionally with both drivers and customers. - Ability to remain calm, responsive, and solution-focused in a fast-paced environment. - Strong attention to detail and ability to maintain accurate documentation. - Comfortable using communication, dispatch, CRM, or logistics management tools. - Reliable internet connection and suitable remote work setup. - Must be available to work weekday evenings and weekends based on the required coverage schedule. - Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage. Originally posted on Himalayas