Inside Sales Executive (JDE / Manufacturing)

Responsibilities: - Responsible for the resolution of process customers enquiry & providing quotation in meeting customers need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customers enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery. - Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win. - Addresses customers price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation. - Clarify policies and procedures such as condition of sales and pricing structure. - Fill orders by transferring orders to fulfilment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any. - Provide timely Open Order Report to customers via excel and thru their portal. - Review customer demand and forecasts (SvD). Work closely with planner & customers if stocking program is recommended to support business growth or needs. - Liaise closely with Buyers on delivery and backlog summary. - Address customer goods return due to quality, reject, claims and communicate with Quality on rejects & resolution. - Penetrate new market shares whenever opportunity arise. - Maintain and improves quality results by following standards recommending improved policies and procedures. - Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting). - Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any. - Compilation with accuracy of sales report with risk management. Requirements - Degree/ Diploma/Technical certificate in Engineering or Business Administration with Customer Service experience is required. - Good interpersonal communication skills and computer knowledge. - Demonstrated ability to perform the described role and responsibilities and obtain the desired results. - Previous supply chain experience essential, ideally with a working knowledge of industrial distribution sales is preferred. - Independent, organized & experience of operating in a matrix organization preferred. - People oriented personality and be able to work in a team effectively. - Demonstrate teamwork and team building skills in producing results and meeting organizational objectives. Interested applicants may wish to email your resume in a detailed Word format to We regret that only shortlisted candidates will be notified. Cindy Char Sin Yi EA License Number: 02C4944 Registration Number: R1765345 People Profilers Pte Ltd Tel: 69509736 20 Cecil St, #08-09, PLUS Building, Singapore 049705 Originally posted on Himalayas