Customer Support Officer (Japanese speaking) – Remote Japan

This is a remote position. Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities - Help clients open and maintain trading accounts - Answer enquiries by email, phone and internal channels - Make welcome calls and follow-ups - Explain trading platforms and services; troubleshoot MetaTrader issues - Resolve back-office and account enquiries and handle complaints - Liaise with internal teams and escalate complex cases - Support marketing with translations and events when needed Requirements - Native or fluent Japanese, written and spoken - Fluent English (B2+) - University or college degree - Strong communication and interpersonal skills - Comfortable with CRM, email platforms and MS Office - Able to work independently and under pressure - Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan. - Able to work 08:00–17:00 or 09:00–18:00 Japan time What's offered - Approx. USD 2,000/month (12 salaries a year) - Remote from Japan after an initial 3-month paid training period in Cyprus - International, multicultural FX/CFD environment - Learning and growth opportunities Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX Originally posted on Himalayas