Customer Success Lead

This is a remote position. Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices - Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues - Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers - Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth - Resolve any issues and questions raised by program administrators - Enable program administrators to provide effective support to their patients/participants - Manage device support for program administrators and participants/patients - Report customer feedback and issues to help development teams to improve the product. - Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues Requirements Bachelors Degree or higher in business or related technical field - 2+ years previous experience in customer success/account management or similar role - Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert - Desire to work hard and collaborate cross-functionally within a diverse, start-up environment - 80% overlap with US timezone working hours. Background in healthcare would be a huge plus. - Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings Benefits 1. Health and Wellness Benefits - Medical Insurance - Accidental Insurance - Annual Health Checkups 2. Financial Compensation - Competitive salary - Performance-based annual bonuses 3. Work-Life Balance - Flexible working hours and remote work options. - Paid time off 4. Company Culture and Perks - Positive work environment and inclusive culture - Employee recognition programs - Annual Company events/Off sites Originally posted on Himalayas