Relations Executive

This is a remote position. We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth. Key Responsibilities: - Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement. - Act as the primary contact for handling queries, issues, and feedback promptly and professionally. - Assist sellers with product listings, pricing, promotions, and operational support on the platform. - Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies. - Coordinate with internal teams to resolve seller and customer concerns efficiently. - Monitor seller performance and satisfaction; recommend improvements where needed. - Conduct regular follow-ups to ensure retention and trust-based relationships. - Gather partner feedback to support platform improvements and business strategies. - Participate in sales campaigns and engagement activities to improve seller and customer involvement. - Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions. Requirements - Bachelor’s degree in related field. - Strong interpersonal and communication skills in English and Hindi. - Experience in e-commerce is an advantage. - Ability to manage multiple accounts and deliver excellent service. - Proficiency in MS Office; knowledge of CRM tools is a plus. Originally posted on Himalayas