Relationship Officer, DBC - Balance Builder (Mashreq Global Network Pakistan)

Job Purpose: - To achieve monthly KPIs assigned - To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. - To ensure that all telesales activities are directed to meeting sales targets. - To ensure assigned card monthly targets are achieved - To ensure that there is no miss selling - To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns - Adherence to discipline and punctuality - Constant follow up with the customer. - Attending Daily team huddles & keeps up to team commitments. - Monitor personal performance and align strategies to improve sales out comes. Key Result Areas - Follow verification policy – adhere to banking policies, procedures and regulatory requirements . - Updating all the systems as per the call with the customer. - Achieve given targets on monthly basis. - Meeting the KPI Targets set in term of card acquisition and EC/BT - Contact potential and existing customer via phone to introduce and promote banking products. - Understand the customer needs and recommend suitable banking solutions. - Cross-sell and upsell products to maximize revenue opportunities. - Processing of the request or offer given to the customer. - Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. - Maintaining all records of the approval, requests and reports handled. - Build and maintain strong relationships with customer. - Handle customer inquiries and provide detailed information about product services - Address customer concerns and resolve complaints efficiently . - Has strong Sales and customer focus and ability to think creatively and work under pressure. - Ensure to meet 100% on control parameters and policy set by the bank audit team. Knowledge, Skills and Experience - Excellent people management skills - 1-2 years experience in similar work environment. - Preferably has a practical marketing background. - Has strong Sales and customer focus and ability to think creatively and work under pressure. - Excellent presentation skills. - Good team player with result driven attitude. - Business sensitive. - Has analytical and computer skills. - Adaptable and versatile. Originally posted on Himalayas