Senior Applications Support Specialist

Key Responsibilities Incident & Problem Management - Lead major incident (MI) bridges and restore service with minimum business impact. - Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. - Own technical RCAs, drive long‑term and systemic remediation. - Identify recurring failure patterns and risks. Reliability Engineering - Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. - Tune JVM parameters, analyze thread/heap dumps, and improve performance. - Influence application architecture for fault tolerance, scalability, and recoverability. - Validate DR readiness, failover behavior, and resilience testing outcomes. Change, Release & Risk - Provide technical approval and risk assessment for high-risk changes. - Enforce operational readiness for new apps and major releases. - Ensure changes meet audit, compliance, and regulatory expectations. Automation, Monitoring & Observability - Build advanced automation using Shell/Python/PowerShell. - Develop frameworks for health validation, automated recovery, and compliance checks. - Define observability standards; optimize alerts and improve MTTR. Leadership & Mentorship - Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. - Act as a trusted technical advisor to stakeholders and leadership. Skills & Qualifications Technical (Mandatory) - Strong knowledge of application architecture, distributed systems, and middleware. - Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. - .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning. - Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS). - Advanced SQL and understanding of databases; Autosys (or equivalent scheduler). - Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus. Reliability & Operations - Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering. - Experience in regulated production environments. Soft Skills - Strong technical leadership and decision‑making. - Clear communication during high‑pressure incidents. - Ownership mindset and business awareness. Experience & Education - 7–12+ years in Application Reliability, Production Support, SRE, or platform operations. - Bachelor’s degree in Computer Science/Engineering or equivalent. - ITIL, cloud, or industry certifications (preferred). - Banking/financial domain experience (preferred). Working Conditions - On‑call and after‑hours support as required. - Fast‑paced environment with multiple priorities. - Hybrid working model