Customer Support Engineer, Tier 2 (Windows)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Engineer, Tier 2 (Windows) based in Brazil. In this role, you will provide advanced technical support to customers using a modern, cloud-based IT management platform, helping them resolve complex issues involving Windows environments, identity management, and secure access. You will take ownership of high-priority and mission-critical cases, applying your troubleshooting expertise to identify root causes and deliver effective solutions. Working closely with Support, Engineering, Product, and Customer Success teams, you will help improve platform reliability and the overall customer experience. You will also contribute to technical documentation, knowledge sharing, and continuous improvements to support processes. This remote opportunity is ideal for a technically skilled professional who enjoys solving challenging problems, communicating with customers, and learning new technologies. You will join an international, collaborative environment where technical excellence, customer satisfaction, and continuous innovation are highly valued.