Application Operations Engineer (SRE)

With just over 10 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: - Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); - R&D (Bootcamps, POC, Tech Lab); - Nearshore. In ADENTIS, we focus on PEOPLE. This is our emotional salary: - Great Work-Life balance; - Very flexible organizational routine; - Health benefits (for you and your family); - Team Building activities; - Over 300 protocols to offer you great discounts in different areas; - Continuous professional development sponsored by our Training and Certification Department; - Regular feedback on your performance through a personalized plan; - Comprehensive career plan and progression involving assertive performance reviews. Responsibilities: • Provide production support and application operations for critical enterprise systems. • Monitor application health, performance, availability and batch/transaction processing. • Investigate and resolve incidents, problems and production issues, using logs, SQL, monitoring and diagnostic tools. • Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour. • Support release, change and deployment activities, working with development, infrastructure and external teams. • Develop and maintain scripts and automation to improve operational efficiency and system reliability. • Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments. • Implement and maintain observability, monitoring and alerting, including SLIs, SLOs and error budgets. • Collaborate with business and technical stakeholders to analyse requirements, client requests and operational needs. • Ensure compliance with ITIL, operational controls, security and service management practices. • Work in Agile/DevOps environments and support continuous improvement initiatives. You must have: • Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE. • Strong experience in production environments and incident/problem management. • Good knowledge of Linux/Unix, shell scripting and technical troubleshooting. • Experience with Java and/or Python, APIs, microservices and enterprise applications. • Knowledge of SQL and relational databases; experience with PostgreSQL, DB2 or similar is valued. • Experience with CI/CD and DevOps tools, preferably GitLab CI/CD. • Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code. • Experience with observability and monitoring tools, such as Dynatrace and/or Splunk. • Understanding of SLI, SLO, error budgets and application reliability principles. • Experience with batch processing, transaction processing and/or enterprise integrations. • Knowledge of ITIL, Agile and operational/service management practices. • Strong analytical and problem-solving skills, with the ability to work across technical and functional areas. • English B2 or above. • Banking sector experience is a plus. If you want to be part of a real People First organization, join us! Send your CV to andre.lago@adentis.pt