Russian Language Advisor - Remote (Portugal)

RESPONSABILITIES: - Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) - Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. - Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information REQUIREMENTS: - Native or near native level of Russian - Good level of English (it will be to work in an international company) - Highschool Degree - Microsoft Office Knowledge - Dynamic and Proactive - Good communication skills - Be based already in Portugal and available to start ASAP* - Experience with attending customers will be a plus Originally posted on Himalayas