Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels. Key Responsibilities - Respond to customer inquiries. - Resolve issues professionally. - Document interactions accurately. - Escalate complex issues. - Meet response-time goals. - Maintain customer satisfaction. - Collaborate with internal teams. - Follow company procedures. Requirements - 2+ year of customer service experience. - Excellent English communication. - CRM/ticketing system experience. - Problem-solving skills. - Ability to multitask. - Professional attitude. - Reliable internet. - Customer-focused mindset. - English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. - Availability to work during Eastern Time (ET) business hours Preferred Qualifications - Experience with Zendesk, Freshdesk, Intercom, or Salesforce. - BPO or SaaS experience. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off. - Growth Opportunities Originally posted on Himalayas