Manager, Business Operations & Strategy

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Business Operations & Strategy based in the United States. The Manager, Business Operations & Strategy will lead the strategic planning and operational performance of a high-volume contact center, helping deliver exceptional service and efficient, scalable workflows. This leadership role combines data-driven decision-making, cross-functional collaboration, and operational excellence to improve the overall member experience. You will translate complex business and financial data into actionable insights, guide enterprise-wide initiatives, and influence strategic decisions. The role also focuses on developing talent, strengthening operational processes, and supporting digital transformation through effective technology strategies. Success requires a forward-thinking leader who can balance business objectives, regulatory compliance, and the evolving needs of members. Candidates must reside within commuting distance of the communities served in California and be authorized to work in the United States without employer-sponsored visa support.