Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisorfor their office in Lisbon. Position: Customer Service Advisor Location: Lisbon, Portugal Work model: Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Provide customer support through inbound calls and emails - Deliver exceptional customer service and ensure customer satisfaction - Handle customer enquiries via phone and email - Strive for continuous improvement in customer satisfaction - Prepare, maintain and review purchasing files accurately - Communicate with customers via email or chat to provide product information - Process customer orders - Manage account cancellations - Address and resolve customer complaints - Identify cross-selling opportunities where relevant. REQUIREMENTS: - Native-level proficiency in Polish, with excellent written communication skills - Good command of English (minimum B2 level) - Strong customer service skills - Excellent communication skills - Customer-focused approach - Ability to handle customer enquiries professionally - Strong attention to detail and accuracy - Ability to manage customer complaints effectively - Experience in cross-selling is an advantage. BENEFITS: - Modern office in a city center with open spaces, easy to access with public transportation - Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace - Full-time employment in Lisbon - Opportunity to work with a renowned international pet supplies company - International and multicultural working environment - Support from colleagues with coaching and mentoring opportunities - Health and Wellbeing initiatives - Monthly meal allowance - And much more!!! Originally posted on Himalayas