Technical Support Rep.

Job Skills: - Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools - Recognize customer's problems that should be escalated to the next level for resolution following established protocols - Apply understanding and knowledge of information systems products and services to assist customers on technical matters - Performs other duties and tasks as assigned by the Team Lead Job Qualifications: - 1-3 years Customer Service and/or Technical Support experience - High School Diploma (or equivalent) and willingness to learn through on the job training - Experience using or supporting Microsoft Windows and PC hardware - Demonstrates strong verbal, written, and listening skills - Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics - Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction Originally posted on Himalayas