Technical Engineer (Amazon Connect and CloudWatch)

This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. ​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies. Requirements - 5+ yearsof experience in software development or cloud/DevOps engineering. - Strong knowledge ofNode.js (v18+), Python, JavaScript. - Advanced AWS experience, includingIAM, VPC, networking basics. - Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations). - Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms). - Familiarity withincident/problem management, observability, and automation scripting. - Experience withTerraform/CloudFormationfor monitoring infrastructure. - Advanced spoken and written English. Responsibilities - Amazon Connect & Telephony - Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer. - Configure telephony/VoIP integrations, including SIP, routing, and call handling. - Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs. - Customize agent dashboards/CCP usingJavaScript/React. - Cloud Monitoring & Observability - Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces. - Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs. - Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell. - Implement monitoring infrastructure as code usingTerraform or CloudFormation. - Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. - Analytics & Reporting - Build real-time dashboards using Amazon Connect metrics. - Export data for BI tools to improve decision-making and performance insights. This poisition is for LATAM-based applicants. Originally posted on Himalayas