Customer Service Specialist

This is a remote position. Job Summary –The customer service specialist is responsible for supporting Community Health Workers (CHWs) with administrative functions, including inbound/outbound calls to members with the goal of updating member information and scheduling an onsite visit with CHWs. Must become an expert scheduler and provide a stellar member experience. Job Duties - Making outbound calls to identified members to schedule at home visits, ensure the members have necessary information regarding their profile and clear on what to expect upon CHW arrival. - Validate that member insurance is active in addition to updating address, phone number and other information as necessary. - Maintain knowledge base of resources available within the community in your geographic area you serve. - Participate in special administrative projects in order to support the team. - Report updates verbally and in written form to team. - A desire to create a one-of-a-kind member experience and drive to be part of building something new - Other duties as assigned Job Qualifications - College degree preferred but not required - Minimum of three (3) years of experience in either a volunteer or paid position working in community setting with at risk populations providing a coordinator of services is a must - Exceptional communication and interpersonal skills. - Must be able to prioritize and meet deadlines, detail oriented and exercise good judgement. - Above average organizational skills, good listener, and team player. - Must be comfortable dealing with individuals from different cultural backgrounds. - Above average computer skills specifically Microsoft Office Suite and learning new databases. - Positive and encouraging personality. - Reliable, trustworthy, and committed to team’s success. - Able to thrive in a high-volume, deadline driven work environment - Hours: TBD - Starting pay: $35,000 to $40,000 plus discretionary incentives Originally posted on Himalayas