Senior Customer Success & Account Manager

Why is this role exciting? - Join a globally recognised AI-powered AML compliance platform, headquartered in London. - Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...) - Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients. - Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia). - Earn up to MYR350k in commission based on performance, with a strong support structure in place. Key Projects - Own and expand a portfolio of enterprise/regional clients in APAC. - Deliver tailored success plans, QBRs, and customer advocacy initiatives. - Support long-term adoption, client satisfaction, and commercial growth. - Work closely with implementation and technical teams (based in Malaysia) to support customised solutions. Responsibilities - Lead customer success engagements post-implementation. - Serve as the key point of contact for enterprise clients (mainly compliance stakeholders). - Drive product adoption, usage, and retention across accounts. - Identify up-sell/cross-sell opportunities and manage renewal cycles. - Coordinate with internal teams to escalate client needs and support roadmap input. - Track client health scores and proactively address churn risks. Must Have - 8+ years of experience in Customer Success / Account Management / Solution Consulting - Proven track record with enterprise/regional clients in SaaS - Fluency in Mandarin (required); Cantonese a strong plus - Commercial mindset with experience in renewals, up-sells, and cross-sells - Ability to manage complex relationships with senior compliance/risk stakeholders Nice-to-have - Experience in AML/KYC/Compliance or Cybersecurity SaaS - Background in managing configurable platforms or financial systems Level / Grade - Report directly to the Head of Customer Success Work arrangement / Location - Remote-first (WFH) with flexibility and regional travel as needed - Flexible working hours (peak meetings: 46 PM MYT) - 13th month salary Originally posted on Himalayas