ITS Systems Engineer

This is a remote position. ITS Systems Engineer Location: Remote – Roaming between projects In this role, you will serve as a technical expert, providing operational support, troubleshooting complex system issues, and ensuring the reliability of critical transportation technology platforms. If you enjoy solving problems, working directly with customers, and supporting mission-critical systems, we would love to hear from you. What You'll Do - Serve as a primary technical resource for Traffic Management System support and customer issue resolution. - Respond to support requests through the ticketing system and support hotline. - Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices. - Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies. - Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution. - Train agency personnel on systems, products, and software features. - Document system architecture, configurations, processes, and troubleshooting procedures. - Support system backups, disaster recovery, and infrastructure maintenance. - Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders. - Participate in an on-call rotation supporting 24/7 transportation operations. - Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability. Your Experience and Knowledge Required Qualifications - 3+ years of relevant technical experience. - Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies. - Experience with Windows and/or Linux server environments, networking concepts, and system administration. - Experience troubleshooting hardware, software, communications, and network issues. - Experience with VPNs, remote access tools, and database administration. - Ability to work independently while collaborating effectively with cross-functional teams. - Strong technical documentation and communication skills. - Customer-focused mindset with a proactive, solution-oriented approach. - Valid driver’s license and ability to travel as needed. Preferred Qualifications - Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs. - Experience with Agile software development methodologies, configuration management, and change control processes. - Experience supporting complex, mission-critical environments operating 24x7x365. Education - Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience. Originally posted on Himalayas