Community Manager

Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members). This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied. You will: - Lead daily conversations in Slack - Connect members with each other - Coordinate high-quality events - Track engagement and improve retention If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you. What You’ll Own Daily Community Engagement (Core Focus) - Actively manage conversations in Slack - Start discussions and keep engagement high - Maintain a professional, upbeat, and welcoming tone - Ensure no member feels ignored or disconnected Relationship Building & Member Connections - Introduce members based on: - Goals - Industry - Interests - Act as the connector of the community - Build trust and encourage collaboration Member Check-Ins & Retention - Conduct regular member check-ins (every 3–6 months) - Identify: - Engagement gaps - Risks of churn - Opportunities to improve experience - Proactively solve issues before they escalate Event Coordination & Execution - Plan and manage: - Retreats - Dinners - Meetups - Handle logistics end-to-end - Deliver a premium, high-quality experience Engagement Tracking & Reporting - Track: - Participation levels - Member activity - Event attendance - Report insights to improve engagement and retention Feedback & Survey Management - Run surveys using: - Typeform - Analyze feedback and identify trends - Turn insights into actionable improvements What Makes You a Strong Fit - Outgoing and confident starting conversations - Natural relationship builder - Strong communicator (Slack, email, calls) - Customer-first mindset (member satisfaction = priority) - Highly proactive and ownership-driven - Organized and detail-oriented Requirements (Must-Have) - Strong spoken English (clear, neutral, US-friendly) - Excellent written communication skills - Experience in: - Community management - Customer success - Relationship management - Experience coordinating events or member experiences - Comfortable working U.S. hours - Reliable remote work setup Nice to Have - Experience managing communities on: - Slack - Familiarity with: - Typeform - Experience with U.S.-based clients - Background in: - Events - Customer success - Membership communities - Experience improving: - Engagement - Retention - Based in LATAM or Africa (preferred, not required) What a Typical Day Looks Like - Start conversations and engage members in Slack - Connect members based on goals and interests - Monitor engagement and follow up with inactive members - Plan and coordinate upcoming events - Review feedback and engagement data - Share insights and updates with internal team In short: You are the heartbeat of the community — keeping it active, connected, and valuable. Key Metrics (KPIs) - Daily Slack engagement and activity levels - Member satisfaction (check-ins + surveys) - Event participation rates - Number of meaningful member connections - Retention and churn reduction - Accuracy of engagement tracking and reporting Why This Role Stands Out - High ownership — you run the community - Direct impact on retention and client experience - Blend of: - Community - Events - Strategy - Opportunity to grow into: - Head of Community - Member Experience Lead Interview Process - Initial Phone Screen - Recruiter Interview - Practical Task (community scenario) - Client Interview - Offer & Background Verification Apply Now If you’re someone who thrives on conversations, relationships, and creating energy in a community, this is a rare opportunity to own and grow a high-value private network.