Siebel Techno Functional Consultant

Title: Siebel Techno Functional Consultant Location: India Education: Bachelor’s Degree Experience Level: 10+ Key Responsibilities: - Strong analytical and troubleshooting skills with the ability to identify and resolve complex - application and operational issues. - Ability to quickly learn and understand Sleep Number business processes across multiple - domains, including Order Management, Payments, Fulfillment, and Customer Service. - Experience working with Fusion applications, JSON payloads, and data integrations. - Ability to analyze payloads and apply Sleep Number business process knowledge to investigate - and resolve SIQ, PET, and Web Order incidents. - Working knowledge of Linux operating systems and related support activities. - Strong understanding of Oracle Siebel architecture, business processes, and core - functionality. Experience supporting customer data management and privacy-related processes - is highly desirable, particularly for CCPA fulfillment and Siebel operational support. Siebel Operations Support - Responsible for supporting Oracle Siebel operational processes, including executing, monitoring - and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all - jobs complete successfully and efficiently across various execution frequencies. - Siebel Incident Management (L1.5 to L2) - Manage and resolve Oracle Siebel incidents across multiple business domains, including Order - Management, Payments, and related functional areas. The resource will perform - troubleshooting and deliver timely resolutions in accordance with established SLAs. - SIQ/PET/Web Order Incident Management (L1.5 to L2) - Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications - with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues - impacting customer orders, account information, and product availability within the SIQ - ecosystem. This area generates over 100 incidents per month. - CCPA Request Management - Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy - requirements and legal obligations. This includes processing requests such as Do Not Call, Do - Not Market, and other privacy-related actions within required SLA timeframes. This workload - averages more than 50 requests per month. Originally posted on Himalayas