Collections Officer

Collections Officer (B2B) | Remote Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections About the Role We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices. The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery. Key Responsibilities Accounts Receivable & Credit Control - Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports. - Conduct daily outbound calls, emails, and reminders for overdue invoices. - Negotiate payment arrangements, resolve disputes, and secure commitments. - Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar). - Monitor client credit limits, payment behaviours, and escalate risks promptly. - Follow internal processes for account holds, overdue notifications, and legal referrals. Customer Liaison & Issue Resolution - Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies. - Provide high-quality customer service while maintaining firm collection standards. - Educate clients on payment terms, invoicing cycles, and account status. - Investigate short payments, unidentified deposits, and incorrect remittances. Reporting & Compliance - Maintain updated debtor ageing summaries and weekly collection reports. - Recommend accounts for escalation, payment plans, or external recovery. - Ensure adherence to Australian commercial collection guidelines and ethical practices. - Proactively identify process gaps and suggest improvements to reduce ageing debt. Required Experience & Skills - 2-5 years B2B collections / credit control experience in Australia (mandatory). - Strong understanding of Australian invoicing standards, payment terms, and debtor legislation. - Experience working with high-volume AR in fast-paced environments. - Confident and professional phone manner with strong negotiation ability. - Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis). - Ability to work independently, meet targets, and handle difficult conversations. - High attention to detail and accuracy in record-keeping. Preferred (Not Essential) - Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses. - Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes. - Prior experience in outsourced/remote AR environments. Role Benefits - Work remotely with a supportive team. - Stable, long-term role with ongoing career growth. - Exposure to Australian businesses across multiple industries. Originally posted on Himalayas