Patient Support Coordinator

Essential Job Functions - Demonstrates a positive attitude and creates good relationships with team, patients, and guests. - Achieves 90% target for inbound and outbound calls. - Schedules patients as trained per Best Practice Scheduling guidelines. - Accurately documents conversations in patients’ electronic medical record. - Verifies appropriate insurance(s) on patients, when appropriate. - Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance. - Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality. - Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines. - Meets the performance and skill metrics of the position, which are subject to change. - Manages large amounts of calls in a timely manner. - Follows communication ‘scripts’ when handling various topics. - Identifies and resolves issues by using active listening and problem-solving skills. - Understands disposition codes. - Performs all other duties as assigned. Minimum Required Education, Experience & Skills - One year telemarketing, call center, or sales experience - One year experience in a medical setting - Bilingual in English/Spanish required. - High school diploma or GED equivalent. - Excellent customer service phone skills - Effective written and oral communication skills - Teamwork orientation. - Organized and ability to manage competing priorities. - Knowledge of medical terminology. - Expert in computer literacy in electronic health record. - Ability to navigate between multiple computer programs/screens while assisting patients on the phone. - Basic mathematical skills. - Ability to react calmly and effectively in emergency situations required. - Safe work practices in a clinic setting. - Able to follow through with delegated tasks. Preferred Education, Experience & Skills - At least 3 years in a medical/call center related customer service role. Physical & Mental Requirements: (check all that apply) - Required immunizations and vaccinations. - Ability to lift to 50 pounds. - Ability to push or pull heavy objects using up to 100 pounds of force. - Ability to stand or sit for extended periods of time. - Ability to use fine motor skills to operate equipment and/or machinery. - Ability to properly drive and operate a vehicle. - Ability to receive and comprehend instructions verbally and/or in writing. - Ability to use logical reasoning for simple and complex problem solving. - Occasionally requires exposure to communicable diseases or bodily fluids. - Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training). Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Originally posted on Himalayas