Technical Account Project Manager

This is a remote position. - Responsible for leading large, complex projects across multiple work streams and geographies. - Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams. - Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client. - Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy. - Manage overall internal/external client relationships throughout the various stages of the project. - Implement business based on customer requirements and other contractual requirements. - Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations. - Promote quality of work through proper project scoping, documentation, and reporting. - Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders. - Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects. - Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities. - Resolves problems, completes audits, identifies trends, determines system improvements, and implements change. - Ensure compliance with OP360’s standard processes and services. Requirements - Minimum 2-5 years of project management experience, including client implementations - Operations or product experience in a BPO environment is strongly preferred. - PMP and Scrum Master certification are preferred. - Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho. - Excellent verbal, written, and interpersonal skills. - Ability to align and negotiate resources within the organization to achieve targets. - Strong organizational skills and ability to manage multiple projects and deadlines. - Experience in leading meetings and directing stakeholders of all levels. - Exceptional analytical and problem-solving skills. - Strategic thinker, self-directed, high energy, and proactive working style. - Effective decision-making capabilities. - Fluent in English communication (verbal/written). Originally posted on Himalayas