Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer based in Brazil. We are seeking a technically skilled and proactive Support Engineer to help maintain reliable, scalable, and high-performing services within a global B2B technology platform. In this remote role, you will collaborate with development, infrastructure, security, and operations teams to improve system reliability and ensure seamless service delivery. You will contribute to deployment processes, automate operational tasks, and strengthen monitoring and observability to identify potential issues before they impact users. When incidents occur, you will investigate root causes, implement effective solutions, and work with engineering teams to prevent recurrence. This opportunity is ideal for someone passionate about DevOps, Site Reliability Engineering (SRE), and continuous improvement in a fast-paced, collaborative environment. The position follows a night-shift schedule, from 4:00 PM to 1:30 AM, offering the opportunity to support technology services that serve merchants and retailers worldwide.