Virtual Assistant

Our client is a well-established specialist dental practice operating in the Sydney region. They deliver high-quality orthodontic care to a diverse community through a client-focused, dynamic, and fast-paced environment. They are now seeking to hire a Virtual Assistant to support their daily practice operations, manage patient communications, and maintain administrative workflows. Job Responsibilities Patient Communication & Call Handling - Handle inbound patient phone calls, return missed calls, and manage call overflow - Perform outbound pre-treatment and follow-up calls for patients needing future appointments - Respond promptly to routine patient enquiries via phone and email Appointment & Schedule Management - Confirm, book, and reschedule patient appointments in a timely manner - Follow up unconfirmed appointments daily to ensure smooth schedule flow Accounts & Financial Administration - Manage accounts receivable and follow up on outstanding or overdue payments - Contact patients regarding overdue accounts and collect missed payments - Process patient payments efficiently and maintain accurate financial records Administrative & Social Media Support - Upload patient records, X-rays, consent forms, and other documentation - Maintain patient records and update the practice management system - Perform general administrative tasks, data entry, and basic reporting - Create and schedule social media posts for the practice Requirements - Proven experience in virtual administrative or customer service roles - Previous experience handling both inbound and outbound high-volume telephone calls - Background in managing accounts, accounts receivable, and payment follow-ups - Strong English communication skills, both written and verbal - High attention to detail with excellent team collaboration abilities - Dedicated, self-motivated, and able to work independently in a remote environment Nice-to-Have Skills - Experience in medical, dental, or orthodontic administration - Experience using Dolphin or similar practice management systems - Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT Benefits - Permanent work-from-home set-up - Dayshift (Australian Eastern Standard Time business hours) - Part-time job - HMO (STAFF only) - Annual leave - 13-month pay - With Government mandated benefits Originally posted on Himalayas