Product Manager, Post-Order UX & AI Automation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Manager, Post-Order UX & AI Automation based in United States. This role owns the customer experience after a purchase, from setting clear expectations to reliable ticket delivery and proactive communication when circumstances change. You will lead the roadmap for improving post-order experiences while reducing customer contact rates and the cost to serve. The position combines customer-facing product development with AI-powered automation and internal support tooling. You will build experiences that help customers resolve common issues independently while enabling support teams to work more efficiently. Success will be measured through customer satisfaction, delivery-related complaints, contact rate, and operational efficiency. You will work closely with cross-functional leaders across operations, engineering, data, trust and safety, and supply. The role is open to different levels, including Senior, Staff, or Principal Product Manager, with scope determined by the candidate's experience and capabilities