Business Operations Graduate

ABOUT THE ROLE This is a graduate-level operations role at an early-stage fintech banking startup, sitting within the core operations team and owning a critical operational domain day-to-day. You will run the queue yourself first, then systematically engineer it away, turning manual work into automated systems that reduce reliance on headcount. It is a high-agency, high-ownership position for someone who thinks in systems and measures success by the queue running without them. WHAT YOU'LL DO - Take ownership of a core operational domain, running cases, reviews, and escalations hands-on from day one. - Become the deepest expert on your domain's workflows, logging every point where processes break or create friction. - Automate your own work by shipping rules and sub-flows to handle what you have been doing manually. - Drive and validate measurable improvements on every workflow you rebuild. - Handle edge cases and knife-edge scenarios that automation does not yet cover. - Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams. - Help ship the systems and agents that ultimately replace the manual work you started with. WHAT WE'RE LOOKING FOR - 2 to 3 internships in high-growth startups, venture capital, or consulting, or demonstrated initiative through side projects, student organizations, research, or entrepreneurial work. - Hands-on experience automating real workflows using AI tools, built tools you actively use rather than experimental prototypes. - Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns. - Experience building process automation rules, sub-flows, and workflow logic to replace manual effort. - Comfortable operating in fast-moving environments with minimal process documentation. - Ability to translate operational insights into technical specifications for engineering teams. - Background in banking, payments, or fintech operations is a plus. - Familiarity with no-code or low-code automation platforms such as Zapier, Make, n8n, or similar tools is a plus. - Based in New York City or willing to relocate. COMPENSATION & BENEFITS Salary range: $100,000 to $125,000 USD annually. Visa sponsorship is available. LOCATION On-site in New York City, NY, USA.