Senior Manager, Commercial Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Commercial Account Management based in United States. This is a senior people-leadership role focused on building and developing a high-performing Commercial Account Management organization serving primarily mid-market customers. You will lead a team responsible for retention, renewals, expansion, adoption, customer health, and recurring-revenue performance. The role combines strategic leadership with strong operational discipline, requiring you to establish standards, coaching practices, playbooks, and forecasting rhythms that make customer and commercial outcomes repeatable. You will partner extensively across Sales, Solutions Architecture, Compliance Advisory, Product, Marketing, RevOps, Finance, and other teams to remove obstacles and improve customer value. This position does not carry an individual book of business, allowing you to focus fully on team performance, talent development, and scalable operating models. It is an opportunity to shape a growing post-sales organization in a fast-moving B2B SaaS and regulated-technology environment.