Senior Virtual Relationship Manager.MGN Egypt - RBG - Mashreq Plus.Retail Bankin

Job Purpose - To provide his portfolio customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty. - Nurture the clients and enable them to Mashreq Plus eligibility for upgrading them to Certified F-F RMs. - Minimize customer attrition & maintain customer contact. - Enhance Mashreq Plus Balance sheet sales and promote the cross selling of bank product to existing potential customers. - Safeguard the bank from potential loss - To continue to maintain and improve the quality of service offered to Priority customers. - Acquire ‘new to bank’ affluent customers. - Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers. Key Result Areas - Optimize the potential value of the client base through the delivery of MG Products and Services - Communicate with HNW client and identify their financial needs - Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services - Maximize profitability from the Mashreq Plus base whilst countering competition from other providers offering alternative investments / WM opportunities - Acquire New to Bank HNW clients. - Maintain a superior customer service experience for clients including preempting issues and proactive servicing. - Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales. - Enhance market profile and awareness - Minimize customer attrition - Maintain proactive client contact. Operating Environment, Framework and Boundaries, Working Relationships - Operates in Mashreq Plus environment where the job holder interacts with customers through telephone, emails and face to face (when necessary). - Operates within standard rules and guidelines set by bank and additional ones set by Mashreq Plus Product & Proposition and Governance & Controls. - Frequently interacts with CCU, CPC, GSU, CAM and Governance to ensure smooth running of business. - Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services - Ensure client expectations are constantly met Problem Solving - Ability to understand customer’s financial needs on a one on one basis - Intricate understanding of products pertaining to HNW customers – both internal and external (competitors) - Advanced Market knowledge of various investment vehicles / markets / economics - Accurate projection of sales numbers - Proactive action on customer feedback and needs - Timely escalation of service issues Decision Making Authority & Responsibility - The job holder requires to possess to review customer relationship, bank policy and financial objectives to take decisions on charges reversal recommendations and maintenance & deviation recommendations. - Pricing discretion for effective relationship Management - Strong responsibility for Ethical selling to customers with complete disclosure about products and services Knowledge, Skills and Experience - University Graduate. - Excellent communication and negotiation skills. - Fluency in English is mandatory. Arabic language is an added advantage. - At least, 2 years’ experience in a similar job with another bank / financial services. - Strong sales knowledge & insurance/investments/ Financial Market Knowledge. - Strong Interpersonal skills and cultural sensitivity - Relationship Management & Networking skills. - Extrovert & amiable personality - Strong analytical and numerical skills. - Ability to work under pressure and think on his / her feet. - Dynamic, results-oriented approach to work. Originally posted on Himalayas