Senior Manager - Ops-Exports

Key Result Areas - - Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation. - Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations. - Ensure all procedures that are developed comply with Bank Policy and Guidelines. - Review customer complaints and take immediate action to satisfy them. - Ensure MBOs achieved on time. - Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit. - Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines. - Perform sanction checking of relevant parties in documents, checks related to TBML - Handle Commodity Trade Operations documents - Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis. - Ensure cross skilling for entire team in at least 2 more products. Operating Environment, Framework and Boundaries, Working Relationships - - Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG - Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive. Problem Solving - Managing customers’ expectations, Ideation and leading automation projects - Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues - Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery. - Audit observations if any, must be closed in an effective and timely manner. - Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers. - Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions. Decision Making Authority & Responsibility - Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis. - Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls. - Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results - Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system. - Shares responsibility with his/her seniors. - Must be a Team player. Knowledge, Skills and Experience - Graduate with thorough and in depth understanding of Trade Finance products and functions. - CDCS/CITF/CTFP certified - Thorough understanding of Swift, Trade Finance and Financial Operating Systems. - General Banking knowledge. - A Minimum of 9-12 years’ experience in Trade Finance. - Strong Communications and interpersonal skills. - Proficiency in MS Office (Word/Excel/PPT) - Attentive to details, strong analytical skills and interpersonal skills - Able to work under pressure, excellent organizational skills and good team player. Originally posted on Himalayas