Client Success Manager

Location: Warsaw, Poland; hybrid 2-3 days in the office Contract Type: Umowa o pracę tymczasową (12 months) Rate: 10000-12000zł gross/month What you’ll do: - Build trusted relationships with enterprise customers and help them maximise the value of their software solutions. - Coordinate customer needs with internal product, support and service teams. - Create customer success plans, track progress and recommend improvements. - Take ownership of escalations and drive issues towards resolution. - Help customers understand new features, product updates and upcoming changes. - Work with senior stakeholders to improve adoption, strengthen engagement and identify opportunities for additional services. - Lead customer meetings and ensure clear communication across all parties. What you bring: - 3+ years of experience in customer-facing consulting, Customer Success or Account Management. - Experience managing escalations and communicating with senior business stakeholders. - At least 1 year of project management experience involving Workday HCM, Payroll or Financials. - Background in enterprise software or SaaS environments. - Strong relationship management, organisational and analytical skills. - Excellent written and spoken communication skills. Nice to know: - Functional knowledge of HCM, Payroll or Financials. - Experience with customer adoption strategies and account development. - Confidence leading executive meetings and delivering webinars. - Willingness to travel occasionally, up to 15%. If you enjoy building strategic customer partnerships and helping organisations get the most from enterprise technology, let’s connect.