Community Support Associate

💼 Hiring: Community Support Associate - Orca 📍 Remote - Asia | 🕐 Posted October 1, 2026 | 💰 10,000-20,000 USDC + 5,000-10,000 ORCA over 4 years | 🧑‍💻 Full-time | 🔗 Discord / MetaCRM / SVM / AMMs Orca is hiring a Community Support Associate as the first point of contact for users. The role covers support, troubleshooting, and community engagement as Orca expands into regulated on-chain assets. 📋 Responsibilities include: - Respond to user inquiries on Discord and via the MetaCRM ticketing system - Troubleshoot issues, give advanced technical support, and escalate out-of-scope problems - Flag critical business-continuity or security issues and escalate them rapidly - Support VIP users with white-glove service - Route partnership and BD inquiries to BD, Marketing, and Developer Advocates - Moderate the community in line with guidelines and Orca's core values - Support onboarding and education through guides, FAQs, workshops, webinars, and AMAs - Collect user feedback for product and service improvements - Track wider crypto trends and report relevant developments - Work with Community Support, Marketing, and Product on engagement and growth 🔑 Requirements set by the company: - Strong crypto and blockchain knowledge, focused on SVM chains, AMMs, and preferably CLMMs - Prior customer support, community management, or related experience - Fluent or native written and verbal English - Strong problem-solving and the ability to handle technical issues - Professional, friendly, and empathetic under pressure - Familiarity with Discord, Telegram, Twitter, and Reddit 💡 Perks & Benefits: - Salary: 10,000 - 20,000 USDC - Token allocation: 5,000 - 10,000 ORCA over 4 years - Chance to learn and build in Solana DeFi - Flexible schedule, home office stipend, and wellness stipend - Paid GitHub Copilot, ChatGPT, or other productivity tools Process: 20-min screen, 60-min hiring manager call, 60-min final round with Business Development. 📩 To apply: Apply: https://jobs.ashbyhq.com/orca/3aee5163-a65a-4f98-b483-26415492710f/application 🔗 Original post: https://jobs.ashbyhq.com/orca/3aee5163-a65a-4f98-b483-26415492710f 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima